चक्षु - Report Suspected Fraud & Unsolicited Commercial Communication
Report Suspected Fraud Communication
(Received within last 30 days)
Chakshu facilitates citizens to report the suspected fraud communications with the intention of defrauding telecom service users for cyber-crime, financial frauds, non-bonafide purpose like impersonation or any other misuse through Call, SMS or WhatsApp.
Few examples of suspected fraud communications are communication related to Bank Account / Payment Wallet / SIM / Gas connection / Electricity connection / KYC update / expiry / deactivation, impersonation as Government official / relative, sextortion related etc.
Note: If you have already lost money due to financial fraud or are a victim of cyber-crime, please report at cyber crime helpline number 1930 or website https://www.cybercrime.gov.in. Chakshu facility does not handle financial fraud or cyber-crime cases.
Report Unsolicited Commercial Communication (UCC) / Spam
(Report within 3 days for action)
Chakshu facilitates citizens to report UCC or spam received through Voice Call or SMS which is not as per the consent given by recipient to sender or as per registered preference (s). UCC / Spam are dealt as per The Telecom Commercial Communication Customer Preference Regulation (TCCCPR), 2018 regulations of Telecom Regulatory Authority of India (TRAI). Visit https://trai.gov.in/what-spam-or-ucc for more details.
Any complaint made within 3 days of receiving UCC / Spam are considered valid complaints and further investigation is done by the telecom service providers and may lead to action against sender. The complaints made beyond 3 days of receiving UCC / Spam are considered reports. These reports may not lead to action against the sender at first hand but would aid in finding such spammers proactively.