भारत सरकार

संचार मंत्रालय

GOVERNMENT OF INDIA

MINISTRY OF COMMUNICATIONS

BLOCK YOUR LOST/STOLEN MOBILE (CEIR)

8,49,746

mobiles blocked

3,24,554

mobiles traced

KNOW YOUR MOBILE CONNECTIONS (TAFCOP)

24,38,128

requests received

16,17,751

requests resolved

About  About Sanchar Saathi

Sanchar Saathi portal is a citizen centric initiative of Department of Telecommunications to empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives of the Government. Sanchar Saathi empowers citizens by allowing them to know the mobile connections issued in their name, get disconnected the connections not required by them, block/trace lost mobile phones and check genuineness of devices while buying a new/old mobile phone. Sanchar Saathi contains various modules like CEIR, TAFCOP etc.

In addition, Keep Yourself Aware facility provides latest updates and awareness material on different aspects related to end user security, telecom and information security.

CEIR module facilitates tracing of the lost/stolen mobile devices. This also facilitates blocking of lost/stolen mobile devices in network of all telecom operators so that lost/stolen devices cannot be used in India. If anyone tries to use the blocked mobile phone, its traceability is generated. Once mobile phone is found it may be unblocked on the portal for its normal use by the citizens.

TAFCOP module facilitates a mobile subscriber to check the number of mobile connections taken in his/her name. It also facilitates to report the mobile connection(s) which are either not required or not taken by the subscriber.

Citizens  Citizen Centric Services

CEIR Citizen Centric Service

Block your lost/stolen mobile

CEIR
TAFCOP Citizen Centric Service

Know your mobile connections

TAFCOP

Awareness  Keep yourself aware

KYM

Know Your Mobile (KYM)

Click to know more
UCC

Unsolicited Commercial Communication

Click to know more
Radio Antenna

PM WANI, Towers and Radiation

Click to know more
Cyber Awareness

Cyber Awareness, Reporting and Cyber Swachhta Kendra

Click to know more
International Calls

International calls with Indian number

Click to know more
TRAI MySpeed

TRAI MySpeed

Click to know more

FAQs  Frequently Asked Questions

Sanchar Saathi portal is a citizen centric initiative of Department of Telecommunications to empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives of the Government. Sanchar Saathi empowers citizens by allowing them to know the mobile connections issued in their name, get disconnected the connections not required by them, block/trace lost mobile phones and check genuineness of devices while buying a new/old mobile phone. Sanchar Saathi contains various modules like CEIR, TAFCOP etc.

CEIR module facilitates tracing of the lost/stolen mobile devices. This also facilitates blocking of lost/stolen mobile devices in network of all telecom operators so that lost/stolen devices cannot be used in India. If anyone tries to use the blocked mobile phone, its traceability is generated. Once mobile phone is found it may be unblocked on the portal for its normal use by the citizens.

TAFCOP module facilitates a mobile subscriber to check the number of mobile connections taken in his/her name. It also facilitates to report the mobile connection(s) which are either not required or not taken by the subscriber.

CEIR module facilitates tracing of the lost/stolen mobile devices. This also facilitates blocking of lost/stolen mobile devices in network of all telecom operators so that lost/stolen devices cannot be used in India. If anyone tries to use the blocked mobile phone, its traceability is generated. Once mobile phone is found it may be unblocked on the portal for its normal use by the citizens.

The user should block the IMEI of their phone if it has been lost/stolen.

The user can block the phone's IMEI by any one of the following means:
  • Through a form submitted on this website. The procedure to do it is as follows: -
    1. File a report with the police, and keep a copy of the report.
    2. Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
      Note: As per TRAI's regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation.
    3. Get your documents ready - a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
    4. Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form.
    5. After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.
  • Through State Police.
Note: If the user receives the message "Request already exist for IMEI *** and mobile number *** with FirNo = *** on *** by State police." after submitting the blocking request, it means that the request for their IMEI and mobile number already exists in the CEIR system through State police.

After the successful submission of blocking request, the user's phone is blocked within 24 hours. After the phone has been blocked, it cannot be used on any network across India.
Note: This does not prevent the police from tracking the lost/stolen phone.

The user should unblock the IMEI of their phone only if it has been found and is in possession of the user.

To unblock a lost/stolen phone's IMEI, the user has to report to local Police that it is found. After that user can unblock the phone by any one of the following means:
  • Through a form submitted on this website. The procedure to do it is as follows: -
    1. Fill out the request registration form for unblocking the IMEI of found phone. Click here to go to the form.
    2. After submitting the form, the IMEI will be unblocked.
Note: If the user has registered the blocking request with State Police, they will have to approach State police to register the unblocking request for their phone.

To register a complaint, follow the given procedures: -
  • Fill out the Complaint Registration Form. Click here to go to the form.
  • After submitting the form, a unique Complaint ID will be generated.
  • The form details will be mailed to your given mail ID as well.
  • Save the Complaint ID and Registered Mobile Number for further use.

To check the complaint status, follow the given procedures: -
  • Fill the Complaint ID and registered mobile number in the Complaint Status Form. Click here to go to the form.
  • A 6-digit OTP will be sent to registered mobile number. Confirm the OTP received.
  • Submit the form and the Complaint Details will be available to you.

An individual subscriber can acquire maximum 9 mobile connections in total from all the Telecom Service Providers (TSPs) in India. This restriction is 6 for subscribers in J&K, Assam and North Eastern states.

Following steps are to be taken:-
  1. Visit Sanchar Saathi portal.
  2. Login into the portal by using the OTP received on the mobile number.
  3. Go through the mobile connections and check the option ‘This is not my number’ or ‘Not required’ against the mobile connection(s) to be reported.
  4. Click the ‘Report’ button to submit the request.

The mobile connections reported as 'This is not my number' or 'Not Required' are flagged for re-verification by the service provider.

Re-verification is the process of confirming the identity of the existing subscriber with the records available with the service provider. This may be done by using any of the digital methods available. The photograph of subscriber and his/her Proof of Identity (PoI) document is compared with the existing records to ascertain the identity of actual user. It is not necessary that the subscriber requires to submit the same PoI document as submitted while obtaining the mobile connection. Any specified PoI document can be submitted. The verification shall be for the identity of the subscriber.

Timelines for various activities for the mobile SIMs which are flagged for re-verification are as under:-
  • Outgoing services shall be suspended within 30 days.
  • Incoming services shall be suspended within 45 days.
  • Disconnection of mobile connection which failed in re-verification within 60 days.
Note: In case a subscriber is on international roaming or with physical disability or hospitalization, additional 30 days may be provided for above activities.

Such mobile connections are disconnected by the respective service provider.

Mobile connection is non-transferable. The change in name between the blood relatives/legal heirs is permitted subject to no objection from the existing subscriber and submission of new Customer Acquisition Form (CAF) and following the procedure of registering new subscriber. A new SIM Card is issued in such cases. For this process the service provider can be contacted by the subscriber.

No, the MNP shall be initiated after its re-verification is completed.

Mobile connection(s) activated chronologically which are more than the prescribed limit will be disconnected by the Service Provider.

In such cases police complaint/FIR shall be lodged against such subscriber.